Your libraries are striving to meet your needs, and we need your input.  Please take time to answer the questions below and let us know how we are serving you.  Please click the buttons by the answers that apply and fill in information where applicable.  If you are answering this survey on paper, please return the completed survey to any library location.  Thank you!

1.  Your status:

Student
Faculty
Staff
Alumni
Community Resident

2.  Which RSCC library are you evaluating?  (Choose one)

Main Library (Roane County)
Coffey Library (Oak Ridge)
Baker Library (Scott County)
Cumberland Clinic Memorial Foundation Library (Cumberland County)

2a.  At what RSCC campus are you based?  (Choose one)

Roane County
Oak Ridge
Cumberland County
Campbell County
Loudon County
Scott County
Knox County Center for Health Sciences

3.  Have you participated in any library class, tour, or instructional session this academic year?

Yes, I have participated in one or more library sessions.
No, I have not attended any sessions.

If you answered YES, please indicate which activities you have participated in. Check all that apply.

In-class instruction by a library staff member
Library Orientation/Tour (EDU 100, etc.)
Discussion Group, Books Without Borders
Web workshop / tutorial session
Database tutorial session
Other (please list)

4.  How satisfied are you with our book collection?  (Choose one)

extremely
very
somewhat
not very
not at all

5.  How satisfied are you with our periodical collections?  (Choose one)

extremely
very
somewhat
not very
not at all

6.  How satisfied are you with our online catalog, DRA-WEB2?  (Choose one)

extremely
very
somewhat
not very
not at all

extremely
very
somewhat
not very
not at all

extremely
very
somewhat
not very
not at all

Reference: Interactions with Library Staff
No basis to judge	Extremely	Very	Somewhat	Not very	Not at all
Circulation: Checkout, availability of materials
No basis to judge	Extremely	Very	Somewhat	Not very	Not at all
Courier: Delivery of materials between RSCC campuses
No basis to judge	Extremely	Very	Somewhat	Not very	Not at all
Inter-Library Loan: Orders to other libraries
No basis to judge	Extremely	Very	Somewhat	Not very	Not at all
Online Services: Databases (TEL, etc.), online requests, email response
No basis to judge	Extremely	Very	Somewhat	Not very	Not at all

10.  How helpful is our staff?  (Choose one)

extremely
very
somewhat
not very
not at all

11.  How important is the library to you?  (Choose one)

extremely
very
somewhat
not very
not at all

12.  How often do you use the library or call for information?  (Choose one)

daily
weekly
monthly
once/twice a semester
once a year

13.  How often do you ask a librarian for help?  (Choose one)

daily
weekly
monthly
once/twice a semester
once a year

14.  Are there other resources you would like the library to offer? Please check all that apply.

more periodicals (print)
more periodicals (online)
more books
more newspapers
more computers
more staffing
more microforms
more instruction sessions (web, databases, etc.)
more discussion groups (literature, social issues, etc.)
other (please list)

15.  What are your reading interests? Please check all that apply.

Science Fiction/Fantasy
Mystery/Thriller
Romance
Religious fiction/non-fiction
Best-sellers (featured in the media, Oprah, etc.)
Children's / Young Adult literature
Biography/Autobiography
Other (please specify)

16.  Write your suggestions or comments about how we can improve our services to you.

 

Please click the SUBMIT button when you have completed this survey, or click RESET to clear this form.

Thank you!!

We thank TSU's Brown-Daniel Library for its willingness to share its User Satisfaction Survey with us.