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Advising Resource Center (ARC)
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Meet the Staff

Meet the Staff

Left to Right: Donna Lanham, Susan Pearson, Deborah Shrout, Amy Keeling, Michael Burtch, Amber Bowlin, Betsy Borum, Margaret Miller.

Contact Us At:

Advising Resource Center
(865) 882-4597

Meet Our Team

Amy Keeling, Director, is located in T-201 at the Roane Co. Campus. Amy’s responsibilities are numerous, but include large items such as catalog, articulation agreements, working with university transfer programs, and programming course pre-requisites in Banner. Amy has a wide background in higher education—including coordinating student services at the TTC-Harriman; director of student activities at PSCC; and coordinator of student activities at ETSU. She serves on many committees at RSCC and provides a wealth of insight and leadership to her team and co-workers. Amy holds an M.S. in Educational Guidance and Counseling/College Student Personnel and a B.S. in Education of the Deaf and Hearing-Impaired.

Susan Pearson, Coordinator, is located in B-108 at the ORBC. Aside from student advising, Susan works with managing/scheduling temporary employees, coordinating advisor training for faculty and staff, and provides advising at new student orientation. Susan worked previously in RSCC’s Dual Studies program, and teaches as an adjunct for the college. Susan also worked as a high school counselor and English teacher before joining RSCC. Susan holds an Ed.S. in School Leadership and Administration; M.S. in School Counseling, B.S. in Secondary English Education, and has a teaching endorsement as a K-12 library media specialist.

Donna Lanham, Advising Systems Analyst, is located in T-201 at the Roane Co. Campus. Donna has nearly 20 years of experience in Student Records, and is currently responsible for programming the DegreeWorks degree audit, building prerequisites and the implementation of Infosilem class scheduling software for the college. Donna holds two Associate's degrees from Pellissippi State and a BS degree in Professional Studies from Austin Peay State University.

Michael Burtch, Allied Health Science & Nursing Admissions Advisor, is located in T-201 at the Roane Co. Campus and travels by appointment to other locations. Mike’s primary duties include working with AHS/Nursing program directors and RSCC Records to manage/evaluate files for candidates making application to AHS/Nursing programs. He also provides direction for current students pursuing certificates/degrees in these fields. Prior to working with RSCC, Mike worked in Arizona as a Student Services Specialist, Advisor and taught adjunct classes. Mike holds a M.S. in Leadership and a B.S. in Radio/TV Broadcasting.

Meet our Temps

In an effort to increase advising availability in areas of peak traffic and to provide outreach to site campus locations, we are fortunate to have help in the ARC. While availability varies from time to time, we are currently able to maintain a fairly regular schedule with our temporary employees as follows:

Amber Bowlin, the friendly face that greets many students at the front desk in the ARC, T-201 at the Roane Co. Campus. Amber provides front office support, answers and directs incoming phone calls/email, advisor assignments, and assists with students. Amber is a Roane State graduate and is currently pursuing her Bachelor's degree at King University.

Elizabeth Borum, is located in T-201 at the Harriman campus (T). Elizabeth regularly advises re-admitting and transfer students. Prior to working at RSCC, Elizabeth taught CTE classes (Marketing, Personal Finance, and Entrepreneurship) at Harriman High School. Elizabeth is an alumnus of RSCC, graduating with her A.S. degree before transferring to complete her B.S. degree in Human Services from the University of Tennessee Knoxville. In 2002, she returned to UTK to complete Education requirements and received her teaching certification.

Margaret Miller, is located in T-201 at the Harriman campus (R). Margaret regularly advises re-admitting and transfer students. She also teaches as an adjunct for RSCC. Prior to working at RSCC, Margaret taught social studies and science at Harriman High School for 34 years. She also served as the school counselor for 8 of those years. Margaret is an alumnus of RSCC where she received her A.S. degree in secondary education before transferring to complete her B.S. degree in Secondary Education-Social Science. She also holds an M.A. degree in Student Personnel Services and an Ed.S. in School Counseling.

Deborah Shrout, is located at Cumberland Co (T) and Harriman (W). Deborah (a.k.a. “Shrout”) regularly advises re-admitting and transfer students. Prior to working at RSCC, Shrout worked at the TTC-Cumberland Co., Career & Technical Counselor-Cumberland Co. Schools, School Counselor-Roane Co. Schools, and a 2nd grade teacher at Midway Elementary School. Deborah holds an Ed.S. in Educational Counseling and Psychology, a M.S. in Curriculum and Instruction, and a B.S. in Elementary Education/Vocational Emphasis.

What We Do

The Advising Resource Center serves as a resource to faculty, staff and returning or incoming transfer students. Our staff supports faculty advising, university transfer partners, curriculum development and DegreeWorks. We are located at the main campus in room T-201 and at the Oak Ridge Branch Campus in B-108. Assistance at satellite campuses is on a rotational basis.


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