Roane State classes are being delivered online for the remainder of Spring semester. Campuses will be closed through at least April 30, 2020. If you have an immediate need, please email Visit for the latest.

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Coronavirus Response - FAQ

Coronavirus Response - FAQ

IMPORTANT NOTE: The frequently asked questions and answers below will continue to be updated as new information is provided. If you have an immediate health concern, you should contact your healthcare provider. If you require emergency medical assistance, call 911.

What is Roane State doing in response to the coronavirus pandemic?

On March 13, Roane State announced an extension of the spring break period through March 22. This extension reduced the number of students and staff on campus and allowed time for faculty to prepare for the transition to delivering their courses online.

On March 23, all campuses were closed and most courses resumed in an online format. Those courses will remain online for the remainder of the spring semester. All campuses will remain closed until at least April 30. Only a small number of essential personnel are currently being permitted on campus in order to perform critical tasks. This time period has also been used for enhanced cleaning of facilities.

In February, Roane State assembled an emergency action committee to monitor the rapidly evolving coronavirus situation. This committee has been meeting on a weekly basis and more frequently as needed to address the concerns of the campus community. They have updated our Pandemic Preparedness Plan, created an online resource page and assisted with communicating critical information to students, faculty and staff.

The health and safety of students, faculty, staff, their families, and the broader communities we serve are the top priority. We continue to seek guidance from the Centers for Disease Control and Prevention, the Tennessee Department of Health and our local health departments as well as the Tennessee Board of Regents with any action or precaution taken in response to this outbreak.

We hope these measures will help prevent the spread of COVID-19.

Is graduation/commencement canceled because of the coronavirus?

Roane State has decided to postpone, not cancel, commencement due to health and safety guidelines advising against public gatherings over the next several weeks. Students meeting all the requirements for graduation will still receive their degree. Details about a delayed commencement ceremony of some kind will be available at a later date once the plans are finalized. You can visit the Graduation Ceremony page for updated information as it is released.

How do I take my exit exam if campuses are closed?

Most exit exams will now be given in an online format due to the campus closures. Additional information will be available as arrangements for online testing are completed. Check the exit exam page for updates.

Can I still access the Learning Center and tutoring resources during the campus closure?

Learning Centers will be closed for the rest of spring semester, but will be offering and developing online tools for distance tutoring. Online writing tutoring is currently available through Momentum (the Learning Center Online dropbox), and tutoring for other subjects is available through Smarthinking. Additional information will be posted on the Learning Center web page.

Can I still access the campus bookstore? How do I return my rented textbook if campuses are closed?

The campus bookstore is moving all online and has special offers and rules in place to continue supporting student needs.

Free online shipping: Visit the campus store website for free shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more. Since many online orders are fulfilled directly from your campus store, Follett will execute online orders as long as the store is accessible by staff.

Access to eBooks at no additional charge: Visit the campus store website to gain access to eBooks at no additional charge with your .edu email address. Each student can access up to 7 eBooks for the designated period free of charge.

Free access to Lumen Learning OER courseware: Lumen Learning, our OER partner, is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.

Free shipping on rental returns and deadline extensions: The campus store is offering free shipping return labels for book rentals and is extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the campus store website at for details.

I have an event coming up – how do I know if it’s still happening?

All on-campus events through May 10, 2020, are canceled at this time.

All live, in-person events associated with Academic Festival on April 3 have been canceled. Pre-juried events (events with entries submitted online by March 16) will be juried and announced online.

Additional events may be canceled, postponed or rescheduled as needed.

You can also check our list of canceled events.

Has there been a case of COVID-19 confirmed on any of Roane State’s campuses?

No. Roane State moved to level two of its Pandemic Preparedness Plan on March 13 as a public health precaution, but no confirmed cases have been reported on campus at this time.

Where can I see how the college plans to respond if the situation in our area worsens?

Roane State’s Pandemic Preparedness Plan is available for review along with additional information at the following link: The plan includes details on the college’s multi-tiered response to coronavirus or any other widespread/pandemic illness.

Roane State will continue to monitor all the factors impacting our decisions regarding college schedule and campus access in consultation with health experts and the Tennessee Board of Regents.

The Pandemic Preparedness Plan and the coronavirus resource page listed above will continue to be updated as additional items of potential concern are identified.

What are the symptoms of coronavirus or COVID-19?

The CDC reports that the following symptoms may appear 2-14 days after exposure to coronavirus:

If I feel sick, what should I do?

You should call your doctor immediately if you develop symptoms. You should not come to campus for any reason if you are ill.

Students should contact their instructors to let them know if they are sick and will be absent from online class meetings.

Essential employees who are still reporting to work should contact their supervisors as soon as possible to let them know if they develop symtoms and will be absent. If you are working from home and are unable to complete your work due to illness, you should also let your supervisor know.

Is there a way to get medical advice without going to my doctor’s office?

Yes, enrolled students can use telemedicine resources available through WellVia to connect with doctors anytime, anywhere for a reduced cost. WellVia doctors diagnose acute non-emergency medical conditions and prescribe medications when clinically appropriate. This service is also available to spouses and children of Roane State students. See program details and registration information.

If my symptoms worsen, when should I seek medical attention?

The CDC advises that if you develop emergency warning signs for COVID-19, you should get medical attention immediately. Emergency warning signs include*:

*NOTE: This is not an all-inclusive list of emergency warning signs. Please consult your medical provider if you or a loved one begins exhibiting symptoms that are severe or concerning.

If I’m absent due to illness, will my grades be affected?

Roane State will be providing flexibility for absences due to illness. Students should contact their instructors as soon as possible to let them know if they will be absent from online class meetings and to inquire about how they might make up any missed work.

What if I don’t have internet at home to take classes online?

Roane State will work with students without reliable internet access to make alternative arrangements. Please contact your instructor(s) advising them of your situation so they can help you find a solution. Possibilities include sending and/or receiving assignments via standard mail. You can also email for assistance.

For those in service areas for AT&T, Charter, Comcast, or T-Mobile, please visit the links below as these providers have recently announced that they may be able to offer internet access for student households through a temporarily free or low-cost program:

If you have a service provider in your area that is not listed above, you should also check with them directly to see if they have implemeted any special programs as a result of the coronavirus pandemic.

What if I’m sick, but I don’t think it’s coronavirus?

If you are sick with any illness, you should stay home and contact your doctor for advice and treatment. Please also contact your instructor to let them know if you will be absent from online class meetings due to illness. Essential employees who are still reporting to work should contact their supervisors if they are sick and will be absent.

How can I protect myself from coronavirus?

The CDC reports that the virus is thought to be spread mainly from person-to-person, between people who are in close contact and through respiratory droplets produced when an infected person coughs or sneezes. For this reason, the best way to prevent illness is to avoid being exposed to the virus. Actions you can take to protect yourself and others include:

Are high-traffic areas at Roane State being cleaned more thoroughly in light of the outbreak?

Yes, enhanced cleaning as an additional public health and safety precaution is part of Roane State’s Pandemic Preparedness Plan.

What happens during a college-wide closure?

Students and faculty continue their courses in a distance learning format (D2L) wherever possible. This means that instruction will be provided online using Momentum and Zoom.

Alternative arrangements will be made for courses that are not able to move completely to an online format. This may include a delay and extension of the semester.

Only essential personnel will be permitted on campus during a closure. If you are deemed essential, you will receive additional information and instruction from your direct supervisor.

How will I know what to do during a campus-specific or college-wide closure?

Roane State will communicate any announcements regarding interruptions to college activities and/or operations through RaiderAlerts, email, the college website, social media, and local media as needed. The same is true for an announcement that courses will return to the traditional in-person format. If you are impacted, instructors will provide information about how to continue classes and when to return. Please ensure your Roane State email inbox is not full and check it frequently for updates.

Has Roane State made a decision about college-organized international travel?

At this time, Roane State has canceled all upcoming study abroad trips planned for 2020. This includes trips to Italy, Costa Rica, Panama, and the Galapagos Islands. Students and faculty impacted by this decision will receive additional communication about refunds and other arrangements.

College-organized international travel is canceled. A determination about when international travel can resume will be made at a later date.

What are the plans for domestic travel?

Roane State has canceled all out-of-state travel for college personnel through the end of April. We will continue to monitor the coronavirus situation and guidance from public health officials regarding out-of-state travel for the month of May. An update will be provided when a decision is made.

Is there any guidance from the college regarding personal travel, both domestic and international?

Roane State advises everyone to stay informed about global and domestic travel warnings. Please take the latest information from the CDC and the Tennessee Department of Health into consideration before traveling.

What if I don’t feel comfortable coming to class because of the coronavirus?

You should contact your instructor(s) with any concerns you have about attending class, whether you are sick or not.

What should I be doing right now?

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