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Roane State Community College

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RaiderAlert Help

RaiderAlert Help

If you are having trouble receiving RaiderAlert text messages, then try one of these solutions:

Check your RaiderAlert Account:

Please log in to your RaiderAlert account to double check that your phone number and carrier are up to date.

Check Phone Settings:

It’s possible that you may have your phone set to block text messages from Web or email. You need to change this setting on your cell phone account. Please check with your provider on how to make that change.

If you have a prepaid service, check the carrier for your number:

If you have a prepaid cell phone, you may need to change the carrier you have listed in RaiderAlert. Prepaid services use various carriers for telephone numbers.

To determine what carrier your telephone number uses:

  1. Go to
  2. Enter your phone number in the huge box and press enter.
  3. In the box below it, you'll see the word "carrier", and then 5 lines underneath that you'll see "name".  The name listed is your carrier.
  4. Change the carrier you have listed in RaiderAlert to match the carrier for your number.

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Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State. View full non-discrimination policy.

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