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Learning Support
MLS - Tech. Help
MLS - Tech. Help

Are you experiencing technical difficulties?

Please complete the MLP Troubleshooting Questionnaire to help us resolve your issues.  Allow 24 to 48 business hours for us to resolve your issues and reply.


Common Errors Encountered

Below are two common screen captures of error messages received while trying to log into MyLabsPlus.

Screen Capture #1

Screen Capture #2

If you have either of these messages, or something similar, it can be resolved by clearing the browsers cache files, deleting all cookies and restarting your computer.

If you need help deleting your browsers cache or cookies, open the PDF below.  The PDF contains instructions to the most commonly used browsers and their versions.

MyLabsPlus - Deleting Cache Files (PDF)


A third type of error that might occur especially at the beginning of a semester is the BLTI-SSO error message.

Screen Capture #3

This message appears as a student transitions from D2L to MyLabsPlus when using the MyLabsPlusProd course access tool.

If this message is encountered use the MLP Troubleshooting Questionnaire immediately making sure to mention that it was the BLTI-SSO error.



Need Help With The Homework?

This questionnaire is for technical issues only; for help with homework problems, choose one of the following:

  • Use the "Ask My Instructor" tab in MyLabsPlus to get help from your instructor.
  • Email your instructor through Momentum on the Classlist page.
  • Email your instructor through MyLabsPlus on the Course Home page using the email tab found in the upper right hand corner.
  • Visit with any of the super math tutors at one of the Learning Centers.
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