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MyLabsPlus - Technical Help

MyLabsPlus - Technical Help

Experiencing Technical Difficulties?

If you are encountering technical issues while trying to access your course material in MyLabsPlus® check the information listed below for assistance.

**Attention: Those receiving an Unknown Login Error when attempting to access MyLabsPlus® via the link in Momentum should read the information below BEFORE submitting a troubleshooting request via the MLP Troubleshooting Questionnaire.**

To those receiving the error Unknown Login: Error 105 when attempting to access MyLabsPlus® via the login link in Momentum, the issue is with the link in Momentum rather than MyLabsPlus® itself. You CAN access your MyLabsPlus® work directly, bypassing the Momentum link, by:

Those experiencing this error should still fill out the MLP Troubleshooting Questionnaire linked near the bottom of this page, and their information will be forwarded on to a Momentum administrator. Afterwards, access via the Momentum link should be restored within 24-48 business hours. Note that this issue can reoccur when Momentum updates on Fridays, but the instructions for direct log-in to MLP will still work, so students experiencing this error will not lose any work time as long as they follow the MLP direct-access instructions above.

Other Common Error Resolution

Pearson Recommended Browser Settings

MyLabsPlus® Instructions - Deleting Cache Files and Cookies


Anna E Davis • (865) 354-3000 ext. 4854 • Click name for email address

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