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MyLabsPlus - Technical Help
MyLabsPlus - Technical Help

Experiencing Technical Difficulties?

If you are encountering technical issues while trying to access your course material in MyLabsPlus check the information listed below for assistance.

Common Errors Encountered

IMPORTANT! As of 9/12/2016 at 7:45pm ET, Pearson has resolved the issues with lag/slowness in MLP. Courses that were failing to load and users that were receiving a message stating that they were not enrolled in any courses, should now be able to access MLP.

Screen Capture #1 (An Error has occurred...)

Screen Capture #2 (There has been a problem...)

If you have either of these messages, or something similar, it can be resolved by clearing the browsers cache files, deleting all cookies and restarting your computer.

If you need help deleting your browsers cache or cookies, open the PDF below.  The PDF contains instructions to the most commonly used browsers and their versions.

MyLabsPlus - Deleting Cache Files (PDF)

Screen Capture #3

This message appears when a student utilizes the link in D2L/Momentum to access their MyLabsPlus coursework.

If this message is encountered use the MLP Troubleshooting Questionnaire immediately making sure to mention that it was the BLTI-SSO error.

Need Help With The Homework?

This questionnaire is for technical issues only; for help with homework problems, choose one of the following:

Contact: Anna E Davis • (865) 354-3000 ext. 4854 • davisae@roanestate.edu

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