Roane State Community College

Experiencing Technical Difficulties?

If you are encountering technical issues while trying to access your course material in MyLabsPlus® check the information listed below for assistance.

ATTENTION: Pearson System Status

Pearson has cleared mall service disruptions encountered during the system maintenance. All users should be able to access their course materials in MLP. If you are receiving any errors when attempting to access MLP, refer to the Common Error Resolution steps outlined below.

Common Error Resolution

• If you are using Safari, Internet Explorer, or Microsoft Edge to access MyLabsPlus®, we recommend that you try a different browser. MyLabsPlus® does not always respond well to the native settings in these three browsers, so if you wish to continue using one of them, visit Pearson's support page linked below for instructions on updating the settings in your internet browser.

Pearson Recommended Browser Settings

• If you are receiving an error message when attempting to access your MyLabsPlus® course, you should first check to see if it can be resolved by clearing the browsers cache files, deleting all cookies and restarting your computer. If you need help deleting your browser cache or cookies, click the link below.

MyLabsPlus® Instructions - Deleting Cache Files and Cookies

• If your MyLabsPlus® error is not resolved by clearing your browser cache files, then please complete the MLP Troubleshooting Questionnaire to help us resolve your issues. Allow 24 to 48 business hours for us to resolve your issues and reply.
• If your course is missing in D2L/Momentum you will need to contact CTAT. If your course is missing in MyLabsPlus® first verify that you are still enrolled in the course, then contact us using the troubleshooting questionnaire linked above.

Need Help With The Homework?

This questionnaire is for technical issues only; for help with homework problems, choose one of the following:

• Use the "Ask My Instructor" tab in MyLabsPlus® to get help from your instructor.
• Email your instructor directly or visit them during their office hours.
• Make an appointment with a tutor at one of the Learning Centers.