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MyLabsPlus - Technical Help
MyLabsPlus - Technical Help

Experiencing Technical Difficulties?

If you are encountering technical issues while trying to access your course material in MyLabsPlus check the information listed below for assistance.

Common Errors Encountered

IMPORTANT! All major errors within MyLabsPlus have been resolved. If you are unable to access MyLabsPlus on your computer, clear your browser cache, including all internet history and cookies, and restart your computer. If you still receive an error after the restart, fill out the MLP Tech Help Questionnaire.

Screen Capture #1 (An Error has occurred...)

Screen Capture #2 (There has been a problem...)

If you have either of these messages, or something similar, it can be resolved by clearing the browsers cache files, deleting all cookies and restarting your computer.

If you need help deleting your browsers cache or cookies, open the PDF below.  The PDF contains instructions to the most commonly used browsers and their versions.

MyLabsPlus - Deleting Cache Files (PDF)

Screen Capture #3

This message appears when a student utilizes the link in D2L/Momentum to access their MyLabsPlus coursework.

If this message is encountered use the MLP Troubleshooting Questionnaire immediately making sure to mention that it was the BLTI-SSO error.

Need Help With The Homework?

This questionnaire is for technical issues only; for help with homework problems, choose one of the following:

Contact: Anna E Davis • (865) 354-3000 ext. 4854 •

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