Roane State Community College is committed to providing a quality educational experience for all students. Students are encouraged to take advantage of all relevant services and programs offered by the College, therefore RSCC is concerned that all students receive the best treatment possible by college personnel. However, if a student feels he/she has not received fair treatment, or has a complaint regarding some situation or condition (financial aid, tuition, refunds, parking tickets, advisement, records, admissions, facilities, classroom concerns, student conduct, etc.) at the College, the student may address the complaint in writing (student complaint form) to the Assistant Vice President of Student Services. The Assistant Vice President of Student Services will investigate the complaint, consulting with other RSCC personnel as needed and will notify the student of the outcome. If the student is not satisfied with how the Assistant Vice President of Student Services has tried to resolve the issue, the student may be heard by the Vice President for Student Learning and/or the Vice President of Student Services and Enrollment Management. The student complaint form may be accessed at http://www.roanestate.edu/studentcomplaints.
TBR Student Complaint Procedures
Students or prospective students who wish to file a complaint related to accreditation or regarding violations of state law not resolved at the institution may submit a Student Complaint Form to the Tennessee Board of Regents at 1415 Murfreesboro Road, Suite 340, Nashville Tennessee 37217, or by going on line and filling out the form electronically at http://www.tbr.edu/contact/default.aspx?id=2936. Under Tennessee's open records law, all or parts of complaints will generally be available for review upon request from a member of the public.
Complaints regarding accreditation can also be made by contacting the Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur Georgia 30033-4097, telephone: 404.679.4500 (www.sacscoc.org).
Complaints of fraud, waste or abuse may be made by email at firstname.lastname@example.org or by calling the Tennessee Comptroller's Hotline for Fraud, Waste and Abuse at 1.800.232.5454.