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Table of Contents   Critical Student Information   Student Complaints

Roane State Community College is committed to providing a quality educational experience for all students. Students are encouraged to take advantage of all relevant services and programs offered by the College, therefore RSCC is concerned that all students receive the best treatment possible by college personnel. However, if a student feels he/she has not received fair treatment, or has a complaint regarding some situation or condition (financial aid, tuition, refunds, parking tickets, advisement, records, admissions, facilities, classroom concerns, student conduct, etc.) at the College, the student may address the complaint in writing (student complaint form) to the Assistant Vice President of Student Services. The Assistant Vice President of Student Services will investigate the complaint, consulting with other RSCC personnel as needed and will notify the student of the outcome. If the student is not satisfied with how the Assistant Vice President of Student Services has tried to resolve the issue, the student may be heard by the Vice President of Academic Services and/or the Vice President of Student Services and Enrollment Management. The student complaint form may be accessed at http://www.roanestate.edu/studentcomplaints or call toll free at 1-866-462-7722 ext. 4524 or 865-882-4524.