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Frequently Asked Questions

What is RaiderAlert?

RaiderAlert is a messaging system that allows Roane State to communicate with students, faculty and staff quickly in the event of an emergency.

What is e2Campus?

E2Campus is the company that is contracted to send the alerts. When you sign up for a RaiderAlert account, you will be directed to the company's Web site for part of the process.

Will I get advertising messages from RaiderAlert?

No.

Is RaiderAlert just for cell phones?

No, it can also be used for text pagers, BlackBerry devices, and some PDAs. Also, you can have the messages sent to your e-mail address.

When will I get a RaiderAlert message?

Current plans call for using the system for emergencies only. Emergency situations may include, but are not limited to*:

• weather closings
• severe weather warnings
• building or campus lockdowns
• campus evacuations
• other situations where Roane State would need to notify students, staff or faculty of an emergency

*may apply to the entire college or a specific campus

Can my parents or friends subscribe to RaiderAlert?

Roane State has only arranged for subscriptions for all students, faculty and staff.

How much will it cost me?

There is no cost to sign up for RaiderAlert. The only charges you incur are the normal fees charged by your service provider for receiving messages.

How do I sign up for RaiderAlert?

Sign up here. You will need to enter your Roane State network username and password.

I have additional questions.

Contact the Help Desk at (865) 354-3000, ext 4357, or email help@roanestate.edu