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Roane State Community CollegeRoane State Community College

Roane State Community College

Required on campus: face covering and wellness screening.Required on campus: face covering and wellness screening.
Coronavirus COVID-19
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Reopening Frequently Asked Questions and Answers (FAQ)
Don't delay your future! Apply now! Register for online or traditional classes.Don't delay your future! Apply now!. Register for online or traditional classes.
Tennessee Reconnect and Promise. Graduating high school seniors can attend tuition-free. Free tuition for adults.Tennessee Reconnect and Promise. Graduating high school seniors can attend tuition-free. Free tuition for adults.
Online degrees available. Choose from six completely online programs.Online degrees available. Choose from six completely online programs.

Reopening Frequently Asked Questions and Answers (FAQ)

IMPORTANT NOTE: The frequently asked questions and answers below will continue to be updated as new information is provided. If you have an immediate health concern, you should contact your healthcare provider. If you require emergency medical assistance, call 911.

What should I do if I test positive for COVID-19?

Please self-report your positive test result using the online portal at roanestate.edu/checkup. Upon RSCC receiving the notification of the self-report, you will be contacted by an RSCC employee to determine your return date. With a positive test, the isolation period is 10 days from date the sample was taken for the test, or the onset of symptoms, whichever happened first. The college then has to look at two days prior and determine what buildings and areas of the campus you may have visited and who you may have been in close contact with. Close contact means being within six feet of someone for a total of 15 minutes or more over a 24-hour period.

NOTE: Please be very specific when you self-report so that we are able to trace your steps effectively. We are only able to see your classes attended, not if you have been to the Library, Gym, Cafeteria, or Student Lounge. The college then has the affected areas cleaned per the CDC guidelines and notifies any individuals that may have been exposed. We can not stress enough the importance of social distancing at all times.

What happens when someone self-reports a positive case?

The college's COVID-19 Response Team goes into action when a report of a positive COVID-19 case is received. Using schedule and wellness screening information, RSCC staff look back at the individual's schedule for two days prior to the date of testing or the onset of symptoms (whichever came first). Additionally, the following actions are taken as needed:

Why was my in-person class switched to online delivery?

Some classes were moved online prior to the start of the fall semester in order to reduce the number of people on campus during high-traffic time periods. Additional information has been or will be provided by instructors. These adjustments are all part of our plan to keep our campus community safe and ensure that learning never stops at Roane State.

What do I have to do in order to come to campus?

All students, staff, faculty and visitors must go through a check-in location when arriving on campus. These locations are in place to ensure that face masks are being worn and daily wellness screenings have been successfully completed.

Additionally, everyone should remember to practice physical distancing, wash their hands frequently, avoid gathering in common areas, and report a COVID-19 positive test using the online portal.

What is the procedure when I check-in on campus?

A Roane State employee will be working as a screener at the check-in location(s) for your campus. The screener will be wearing CDC recommended personal protective equipment (PPE) and will display Roane State identification. Please have your face covering on before approaching the check-in station, regardless of whether you are inside your vehicle or outdoors in the open air.

The screener will ask for proof of successful completion of the wellness screening. You may provide this as a printout or show the completion screen with the blue checkmark on a mobile device. If you are unable to provide proof of a completed wellness screening, you must complete the questionnaire in person.

When screeners confirm that a face covering is being worn and the daily wellness screening is successfully complete, access to campus will be granted. If you leave campus and return on the same day, you will need to provide proof of completion of the wellness screening at check-in each time you return. Please remember to keep your email, screenshot or printout available. If utilizing print-outs, please bring additional copies that can be provided at each check-in.

Should I arrive on campus early due to the new check-in requirement?

Yes, RSCC recommends coming to campus earlier than normal (especially at peak times) in order to allow for any additional time required by check-in. As these procedures are streamlined and everyone coming to campus is more familiar with the requirements, we expect delays to decrease.

If the weather is bad, how do I check in?

Check-in locations may relocate indoors if inclement weather is in the area. When this occurs, signs will be posted to alert students, employees and visitors of the change and direct them to the alternate check-in location. Proof of a completed wellness screening will still be required to access campus buildings.

What is the Roane State Pledge?

Roane State believes strongly in the concept of education as a method for encouraging and maintaining a supportive and safe community. Each student, faculty and staff member play an integral part in supporting core principles to mitigate the spread of infectious diseases such as COVID-19.

While the institution can do its part in minimizing risk on campus, everyone must do their part to support efforts to minimize exposure and spread to peers and colleagues. By engaging in the on-campus community of the institution, you recognize all risks related to exposure to COVID-19.

Students, faculty and staff can help keep our community healthy by being mindful of their actions and following the institutional/public health and safety protocols. The Roane State Pledge is a promise shared among our campus community and states the following:

As a member of the Roane State Family, I commit to take precautions every day that will keep all of us safe. By coming to campus, I agree to:

Can employees continue to work remotely?

Please work with Human Resources for this request. RSCC will work with you any way possible to accommodate your request as long as tasks are completed and the coverage can be maintained. These will be reviewed case by case. Possible alternatives could be a change in your work schedule or physical location. Any accommodating request will have to be submitted to Human Resources for review and approval.

If I don’t feel comfortable coming to class, what can I do?

You should contact your instructor(s) with any concerns you have about attending class.

What happens if I’m absent due to illness?

Roane State will be providing flexibility for absences due to illness and other COVID-19 related issues. Students should contact their instructors as soon as possible to let them know if they will be absent from class and to inquire about how they might make up any missed work. Attendance policies will be relaxed. Instructors can provide additional course-specific information.

Employees should contact their supervisors as soon as possible to let them know if they develop symptoms and will be absent.

If you are working from home and are unable to complete your work due to illness, you should also let your supervisor know.

If your illness is possibly related to COVID-19, please contact Human Resources to see if you meet any of the qualifiers for the FFCRA. Click here for more information from the Department of Labor.

What if I don’t have internet at home to take classes online?

Roane State will work with students without reliable internet access to make alternative arrangements. Please contact your instructor(s) advising them of your situation so they can help you find a solution. Possibilities include sending and/or receiving assignments via standard mail. You can also email need@roanestate.edu for assistance.

If applicable, you should also check with the internet service provider(s) in your area directly to see if any special programs have been implemented as a result of the coronavirus pandemic.

Can I still access the Learning Center, Library and tutoring resources?

For the Fall 2020 semester, the Learning Center and Library will be open and providing services both in-person and virtually. For in-person tutoring and library support, safety measures are being taken in an attempt to keep everyone safe. Plexiglass shields have been installed, work stations have been spaced out and tutoring/library assistance using Zoom is planned. The Learning Center and Library are working diligently to address concerns and develop a safe and effective way to offer student support this fall.

You can also get feedback on essays and assistance with specific math formulas and equations through The Learning Center Online inside Momentum, you can meet virtually with a tutor in real time by scheduling an appointment through MyWCOnline, and you have 24-hour access to Smarthinking which offers tutoring in a wide variety of subject areas.

For detailed information on how to take advantage of our services, visit the Learning Center web page.

What should I do if I find out I have been around someone who has tested positive for COVID-19?

Please note that this only applies if you were around the individual during the time they were experiencing symptoms and up to two days prior to their onset of symptoms or the date of their test. 

You should alert your instructor/supervisor that you have been in contact with someone who has tested positive for COVID-19. You will need to remain in quarantine for 14 days from the date of the contact with the positive case. If you want to return earlier, you can return after a 10 day quarantine with a negative test taken 10 days after the exposure.

If you are an employee, please contact Human Resources to submit the request to see if you are qualify for the Families First Coronavirus Response Act (FFCRA). Additional information can be found online.

What if I have had indirect contact with a positive case? For example, you might have been in close contact with someone who learned that they had come into close contact with someone else who tested positive.

In this very common situation, you can still report to class/work but should continue to monitor for COVID-19 symptoms. Those symptoms include cough, shortness of breath, sore throat, fever (in last 48 hours), loss of taste or smell, vomiting or diarrhea (in the last 24 hours). If any of these symptoms develop and they are NOT related to underlying conditions, please contact your instructor/supervisor to make alternative arrangements until you are symptom free.

Please note that the above procedure does not apply if you have had direct contact with a person who tests positive for COVID-19; it only applies to indirect contact (contact with someone who is not sick and has not tested positive).

Will instructors still be using paper in class for quizzes, tests and other assignments?

As a substitute for paper handouts, instructors will utilize Momentum and RSCC email whenever possible. In cases when paper must be used, instructors will implement a folder method in the classroom to collect papers from students. Students should place paperwork in the designated open folder. Instructors will wait 24 hours before handling the papers to grade. This is considered lower risk for transmission of the virus, but instructors should remember to avoid touching their mouth, nose or eyes and regularly use hand sanitizer while reviewing papers.

Can I get a Roane State face mask?

Students, faculty, staff and RSCC retirees will be provided at least one Roane State-branded face mask. These supplies are limited and designs/colors may vary. Each group will be advised on how to obtain their face mask. Please check your email for more information coming soon. Additional RSCC face masks will be available for purchase at campus bookstore locations in Roane County and Oak Ridge while supplies last.

What is the procedure for when someone starts feeling ill on campus?

If you begin to feel unwell or exhibit any symptoms of COVID-19 after arriving on campus, you should leave immediately if possible. If you cannot leave immediately (e.g. if you are waiting on transportation or do not feel as though you can leave campus safely on your own), you should notify a Roane State employee and report to the designated isolation room on your campus. Those locations are listed below. Signs will also be posted to alert you where your nearest isolation room is located.

County Isolation Room
Campbell County Room 107
Cumberland County Room 144
Clinton Facility Room 114
Fentress County Room 121
Knox County Room 120
Loudon County Room 134
Morgan County Conference Room 111
ORBC C-108
Roane County O-205
Scott County Conference room near front entrance

As a reminder, you should not come to campus for any reason if you feel ill or are experiencing any possible symptoms of COVID-19.

Will vending machines and microwaves still be available for use on campus?

Microwaves and vending machines will be available with cleaning products there for your convenience. RSCC recommends cleaning your hands before and after use of these items, even if the items are regularly cleaned between uses.

How does Roane State plan to address physical distancing issues like students gathering outside of classrooms or other common areas?

Physical distancing reminders will be posted in campus buildings. The wellness screening that must be submitted daily by anyone who comes to campus also includes a statement of understanding that everyone must stay at least six feet apart.

Why do I need to complete the wellness screening each day I come to campus?

Daily completion of the wellness screening is critical to our ability to complete contact tracing when a positive case of COVID-19 is reported to the college. It also allows us to screen out any individual who should not be coming to campus due to contact with a positive case, receiving a positive test result or experiencing symptoms that could be caused by COVID-19.

Why am I being asked to report a COVID-19 positive test even if I haven’t been on campus?

We are compiling data related to positive COVID-19 tests for our entire campus community (both in-person and remote students/employees) so that we can accurately report this data to the Tennessee Board of Regents. Reporting a positive test when you have not been on campus also allows RSCC to advise you when it will be safe for you to return to campus after the quarantine period.

When a positive test is reported, what steps will be taken to prevent the spread of COVID-19?

Once RSCC is made aware that an individual has tested positive for COVID-19, the college will work with the student/employee to track down all locations they may have visited on campus during the period they may have been contagious. These areas will be closed and cleaned prior to reopening. RSCC will also consult with the local health department.

If necessary, notification of the positive case will be sent out through the RaiderAlert system and via email so all members of the campus community are made aware as quickly as possible. The college will also make contact with any other students/employees the positive case has been in close contact with during their time on campus.

Please keep in mind that close contact is defined as being within six feet of someone for a total of 15 minutes or more. All classrooms and labs will be set up for the six feet spacing and everyone should be wearing a face covering.

With some COVID-19 cases being asymptomatic, what is the protocol for preventing the spread in these situations, especially in a lab setting?

The learning environment will be adapted for physical distancing in order to avoid close contact with others. As CDC guidance suggests, everyone should avoid touching their eyes, mouth and nose. Hands should be washed frequently and face coverings must be worn inside campus buildings. Cleaning of facilities will also be part of the daily routine. By taking these steps, we will reduce the risk of exposure even in cases of an asymptomatic person who does not know they have COVID-19.

Are high-traffic areas at Roane State being cleaned more thoroughly in light of the outbreak?

Yes, enhanced cleaning as an additional public health and safety precaution is part of Roane State’s Pandemic Preparedness Plan.

Where can I see how the college plans to respond if the situation in our area worsens?

Roane State’s Pandemic Preparedness Plan is available for review along with additional information at the following link: roanestate.edu/coronavirus. The plan includes details on the college’s multi-tiered response to coronavirus or any other widespread/pandemic illness.

Roane State will continue to monitor all the factors impacting our decisions regarding college schedule and campus access in consultation with health experts and the Tennessee Board of Regents.

The Pandemic Preparedness Plan and the coronavirus resource page listed above will continue to be updated as additional items of potential concern are identified.

Can I still change my class schedule?

Students can change classes until classes begin on Wednesday, August 19. After that point, students will need to register for a late start class. If you have concerns about a class you are currently enrolled in, please reach out to the instructor before you decide to drop the course.

Can I still pay my fees?

Yes, Fall 2020 semester fees can still be paid beyond the original deadline. However, remaining payment plans will only be assessable through the enrollment period of August 30, 2020. Any student with unpaid fees as of 5:30pm ET on September 14, 2020, is at risk of their schedules being dropped the following business day.

Please note that this is a temporary measure due to COVID-19. There will not be an additional extension.

Will Roane State be changing to a pass/fail grading system due to the COVID-19 crisis?

The Tennessee Board of Regents looked into this matter closely and advised Roane State and all other TBR system colleges to continue using the current grading scale. Because pass/fail could have negative long-term impacts regarding financial aid eligibility, articulation agreements with other schools and additional issues, it would not be in the best interest of all of our students. Therefore, a pass/fail option will not be offered.

My instructor is requiring the use of a virtual background for Zoom – Where can I get one?

Roane State has created a library of virtual backgrounds that are available for download at roanestate.edu/VirtualBackgrounds.

How do I take my exit exam?

Exit exams may be given in an online format. Check the exit exam page for updates.

What happens during a college-wide closure?

Students and faculty continue their courses in a distance learning format (D2L) wherever possible. This means that instruction will be provided online using Momentum and Zoom.

Alternative arrangements will be made for courses that are not able to move completely to an online format. This may include a delay and extension of the semester.

Only essential personnel will be permitted on campus during a closure. If you are deemed essential, you will receive additional information and instruction from your direct supervisor.

How will I know what to do during a campus-specific or college-wide closure?

Roane State will communicate any announcements regarding interruptions to college activities and/or operations through RaiderAlerts, email, the college website, social media, and local media as needed. The same is true for an announcement that courses will return to the traditional in-person format. If you are impacted, instructors will provide information about how to continue classes and when to return. Please ensure your Roane State email inbox is not full and check it frequently for updates.

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