Skip to Main Content
Menu
Roane State Community CollegeRoane State Community College

Roane State Community College

Success Coaches
  1. RSCC HomeRSCC Home
  2. Admissions Office
  3. Success Coaches
Move Forward. Don't delay your future! Apply now! Register for online or traditional classes.Move Forward. Don't delay your future! Apply now!. Register for online or traditional classes.
Tennessee Reconnect and Promise. Graduating high school seniors can attend tuition-free. Free tuition for adults.Tennessee Reconnect and Promise. Graduating high school seniors can attend tuition-free. Free tuition for adults.
Online degrees available. Choose from seven completely online programs.Online degrees available. Choose from seven completely online programs.

Success Coaching FAQ

 Parents

How do I know who my child’s success coach is? Can I contact this person?

In early March, high school seniors are able to see their coach’s name in their RaiderNet accounts. They’ve received instructions on how to set up/login to RaiderNet when they applied. By clicking on that person’s name, students can access their contact information and their appointment calendar. Given FERPA regulations, college officials must work directly with students and not with parents acting as intermediaries. Students are encouraged to contact their coaches with questions or concerns. If students wish to invite their parents along to appointments, that is absolutely fine. Students are also free to forward emails to their parents that they’ve received from their coaches, and coaches can accommodate zoom/webcam or phone appointments with multiple parties, as long as the student is present.

How will the college reach out to my child?

Initially, your son or daughter will receive a welcome email from his or her success coach. That email will be sent to the personal email address that he or she listed on the application, so it is important that they check that email account. Coaches will occasionally reach out via text message or phone call. The primary cell phone number listed on the application is the one we will use.

What if my child has not heard from her/his success coach?

Make sure they check their email account—including a SPAM or JUNK filter/folder to make sure they don’t have a welcome email, if it’s after early March. If no welcome email can be located, your student should click on their coach’s name in RaiderNet to access the coach’s contact info, and either email, text or call the coach. Coaches WANT to hear from their students and will work to fix any communication issues in cases where we have the wrong number or email address in the system.

How can I be more informed and involved about my child’s education at RSCC?

Sign up for the Parent Portal

 Entering Roane State Students

I’m having trouble accessing my RaiderNet/my RaiderNet account is locked. Who can help me?

Call our Computer Help Desk. Make sure you have access to the internet when you call. Make sure you have either your R# (student ID number) or your social security number handy.

How do I know who my success coach is?

Your Success Coach’s name will appear in your RaiderNet account. Click on the name to see contact information and to schedule appointments. If you’re a high school senior, you will not be able to see this person’s name until early March and you will need to wait until then to reach out.

My parents have questions. Can they come to my success coach appointment?

Sure! If you’re okay with it, so are we. As the student, you must be present during any interaction or conversation we have with your parents. Now that you’re in college, YOU—not your parents—are responsible for your enrollment, financial aid, and education in general.

How can I change my major?

If you’ve not met with your Success Coach yet, we will discuss your choice of major (and give you the opportunity to change the major you listed on your application) at that time. Don’t worry if the major listed on your application is incorrect. We will get that fixed when we meet with you. If you’re already registered/enrolled, you’ll need to set up an appointment with your coach so that you can review DegreeWorks together and talk about how this may change your anticipated graduation date, your class selection, and your financial aid. You must discuss all major changes with your coach.

What if I’m undecided about my major?

That’s okay! Many college students don’t have a solid idea about what career they want to pursue. Your Success Coach can help you think about options based on your interests and skills, and you can also select General Studies as your major.

Career Decision Making website

How can I see how much financial aid I’m going to get?

The first step is submitting the correct aid year FAFSA and selecting Roane State as the school (we must be listed first if you list multiple schools). Once you’ve done that, you will have additional financial aid requirements linked in your RaiderNet alerts box that you need to complete. It is important that you check RaiderNet often in case additional requirements are added to your file.

Your Success Coach will help explain the requirements and give you advice on how to obtain certain documentation that might be required. Once your requirements are all submitted, the Financial Aid Office and potentially the US Department of Education will review your aid file to determine what types of scholarships and grants you might be eligible for. Information is available in your RaiderNet under the “Your Financial Aid” link.

Your Success Coach will give you information on any financial aid awards you will receive, including how to remain eligible for those awards from semester to semester and year to year. Coaches can also help you determine what you might owe “out of pocket” or what kind of refund you can expect, depending on the amounts of aid you qualify for. Success Coaches cannot estimate your potential aid amounts before your FAFSA has been verified and your aid file is complete.

The sooner you complete your requirements, the sooner you will have access to actual aid amounts.

How do I find the books for my classes? How much do books cost?

See Getting Books for Your Classes webpage

You sometimes have choices to make between digital and physical media, between new and used books, and between renting or buying. Sometimes there is only one option. Sometimes the material may already be charged to your Student Account (it will tell you if the item has already been charged to your account and reserved for you) but most of the time, you purchase books separately.

Some students have enough aid that they are able to charge items in the bookstore to their financial aid. This is usually permitted the week before class through the end of the first week of class. If you aren’t certain if you have excess aid, check with your Success Coach.

Do I need a parking pass?

No. Be sure to only park in areas designated for student parking.

When can I register for classes?

After all your application items have been submitted and processed, and your registration hold has been lifted. If it is your first time registering, you will need an appointment with your Success Coach. If you are a continuing student, you must obtain a PIN from your Success Coach which can only be provided after a review of your proposed class schedule. Summer and Fall registration usually opens in early April. Spring registration usually opens in early November.

 Current Roane State Students

How do I change my major?

Contact your Success Coach. Your coach will want to make sure you understand how the change will affect your course registration, your anticipated graduation date, and your financial aid. You can run a “What If” scenario in your DegreeWorks profile to view the new program’s requirements. If a semester is already in session, your change will not be processed until after grades post for that term.

Will dropping a class impact my financial aid?

Sometimes. Every student situation is different in this regard. It depends on the type of aid you use, the number of credits you’re enrolled in, and when you’re dropping/withdrawing during the semester. Some classes cannot be dropped without also dropping co-requisites. There are multiple factors to consider beyond GPA implications. Always speak to your Success Coach before making a decision to drop or withdraw—even if you are convinced you will fail the course.

How do I withdraw from a class?

You will need your registration PIN, and if you are TN Promise/Reconnect-eligible, you will need your Success Coach to remove a registration hold. Please discuss all withdrawals with your Success Coach, and consult the Academic Calendar to see the withdrawal deadlines for each term.

When and how do I get my excess aid refund?

If you are eligible for an excess aid refund (not all students are), the Business Office will begin processing those after the second week of classes. You must be marked as attending in all of your classes to receive your refund. If you have a student loan, your excess aid may be processed in separate installments or later than other types of aid if you haven’t yet completed your entrance loan counseling and MPN.

The default refund method is a paper check mailed to the address on file (the address appearing in your RaiderNet). You can sign up for electronic refunds via RaiderNet > Your Account > Your Tuition and Fees > Login/Touchnet Student Account Suite > Refund Account Setup. You will enroll in Two-Step Verification first and then you will be able to submit your banking information.

Need help? Contact your Success Coach.

Can I switch from one section of a class to another (or from one instructor to another, or from onsite to online or vice-a-versa)?

If a class has already started, you may not switch from one format or one instructor to another. You can drop classes that have started, but you may not add classes that have started—even if it’s a different section of the same course. Contact your Success Coach if you have questions.

Can I switch to a different Success Coach?

See the Request Change of Success Coach webpage

Why am I being transitioned to an advisor? Can I stay with my success coach?

We realize that many students form bonds with their coaches and are hesitant and anxious about being transitioned. Fear not! Faculty advisors are trained and equipped to assist students who have been admitted to competitive healthcare programs or are well on their way to graduation and/or transfer to a four-year school. Roane State has developed a blended model for advising with new students assigned to coaches and experienced students assigned to faculty advisors in their major/program. You will be in good hands with your new advisor.

Success Coach with Student

Connect with us

Twitter / XFacebookInstagramThreadsYoutube
© Roane State Community College

Roane State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as protected veteran or any other class protected by Federal or State laws and regulation and by Tennessee board of Regents policies with respect to employment, programs, and activities.​​​​​​​ View full non-discrimination policy.

Tennessee's Community Colleges

Report Fraud, Waste and Abuse

Digital Millennium Copyright Act of 1998