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Roane State Community College

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Complaint Procedures

Complaint Procedures

Roane State Community College is committed to providing a quality educational experience for all students. Students are encouraged to take advantage of all relevant services and programs offered by the College; therefore, RSCC is concerned that all students receive the best treatment possible by college personnel.

RSCC Student Complaint Procedures

If a student feels he/she has not received fair treatment, or has a complaint regarding some situation or condition (financial aid, tuition, parking tickets, advisement, records, admissions, facilities, classroom concerns, student conduct, etc.) at the College, the student may file a complaint.

  1. File a Student Complaint Form in writing to the Dean of Students within 30 days of the incident.
  2. The Dean of Students will investigate the complaint, consulting with other RSCC personnel as needed, and notify the student of the outcome within 10 days.
  3. If the student is not satisfied with how the Dean of Students has tried to resolve the issue, the student may be heard by the Vice President of Student Learning and/or the Vice President of Student Services and Enrollment Management.

If the student has other complaints not resolved by RSCC they may follow the information below regarding the Tennessee Board of Regents (TBR) student complaint procedures.

TBR Student Complaint Procedures

Students or prospective students who wish to file a complaint not resolved at the institution may submit a Student Complaint Form to the Tennessee Board of Regents at 1415 Murfreesboro Road, Suite 340, Nashville Tennessee 37217, or by going online and filling out the form electronically.

State Authorization Reciprocity Agreement (SARA)

Faculty and Staff Complaint Procedures Involving Students

If an RSCC Faculty or Staff member wishes to file a complaint (student concerns only), please fill out a Faculty and Staff Complaint Form and submit it to the Dean of Students.


Carol Jarabek • (865) 354-3000 ext. 4715 • Click name for email address

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Roane State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as protected veteran or any other class protected by Federal or State laws and regulation and by Tennessee board of Regents policies with respect to employment, programs, and activities.​​​​​​​ View full non-discrimination policy.

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