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Roane State Community College

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VoIP Phone Training

VoIP Phone Training

Welcome to the RSCC VoIP Video Tutorials Series presented by Tank McNamara.

Below, you will find 14 video tutorials on the new phone system and 2 Mitel Reference Guides.

We hope that these videos will help to familiarize you with your phone. If have any additional questions, please call the Help Desk for assistance.

Mitel Reference Guides

Contact Information

Phone: (865) 354-3000 ext. 4357 (HELP). On campus call 4357 (HELP)

Hours/ Location

Monday - Thursday, 8:00AM - 7:30PM
Friday, 8:00AM - 4:30PM
Harriman: Room D-206
Oak Ridge: Room C-115

Training Videos


Buttons Explained

Hot Desk


Speed Dial

Directory Search and Voice Activation

Phone Book

Email Phone Book

Outlook Voice Access Number

Set Up Voicemail

Additional Voicemail Options

Check Voicemail

Check Voicemail from Email

Thank You

Connect with us

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Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State. View full non-discrimination policy.

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