If you are unfamiliar with the equipment in your classroom, please contact the Help Desk and schedule an appointment with a technician.
The Center for Teaching Arts & Technology (CTAT) provides training and support for Momentum/D2L, the College’s learning management system. CTAT is also available to help incorporate technology and multimedia into face-to-face, hybrid, and online classes.
If you have any trouble with the copiers, please contact the Oak Ridge Front Line Staff or call extension 2999.
Your copy code number (provided by your Division) will work with all Oak Ridge copiers. Our copiers will copy, print and scan to RSCC email addresses. The Coffey-McNally downstairs and Goff third floor copiers will automatically hole-punch copies.
After you log into the copier, pressing the "Help" button will access step-by-step illustrated instructions for common copier tasks. Please note that the USB drives on the copiers are disabled for security reasons.
You will use the Send button for all scanning. For those of you who were used to using the fax/email button, it will not do anything anymore. The copiers will send the scanned document to your email as an attachment. The default format is a .PDF but you may choose other formats from the scanning menu (you may also use the Help button).
Please note that you may scan in color, but you cannot PRINT or COPY in color.
To find a name in the Ext Address Book (Coffey McNally machines) or RSCC (Goff machines):
To add your name to the local Address Book on the copier:
You must do this for each copier separately. You may add your name manually or not at all, but finding your name in the Ext Address Book and then adding it to the Local Address Book is probably easiest if you do a lot of scanning.
Please secure any confidential information you print as soon as possible. If you have any trouble with the printers, please contact the Help Desk.
When printing to copiers, you must input your copy code when prompted. You may send an entire copy job directly to these copiers to be printed, collated and stapled.
Here is where your document will go when you print to a particular printer name:
Trouble with the printers? Please contact the Help Desk or call extension 4357 (H-E-L-P).
Sending Faxes from Your Outlook Email Client
This is the most secure way to send a fax. You may now use your Outlook email client to send any Microsoft Office document, PDF, or image file as a fax to an external (non-RSCC) number. Follow the steps below to send it as a fax to a fax number.
Please note that ALL outgoing calls must dial '1' and then an area code, whether local or long-distance.
Incoming faxes will come to the fax machine in A-110 (865/481-2019). Incoming faxes should include your name and program/division. Faxes will periodically be put in mailboxes, or you may check the machine when you check your mailbox.
If you have any questions not covered in these instructions OR if you need training on this equipment, please contact the Help Desk.
If you need equipment only for one class or a few classes, you can schedule your class as an extra activity in a classroom that has the proper equipment OR stop by the Oak Ridge Library to check out equipment on a daily basis. Currently, the Oak Ridge Library has the following available:
If you need training or set-up assistance, you must contact the Help Desk (Help@roanestate.edu or extension 4357). The Library is not able to provide technical assistance.
If you need particular equipment for every class that is not provided in your classroom, contact the Help Desk about getting your classroom set up with the equipment you need.