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Roane State Community College

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VoIP Phone Training

VoIP Phone Training

Welcome to the RSCC VoIP Video Tutorials Series presented by Tank McNamara.

Below, you will find 14 video tutorials on the new phone system and 2 Mitel Reference Guides.

We hope that these videos will help to familiarize you with your phone. If have any additional questions, please call the Help Desk for assistance.

Mitel Reference Guides

Contact Information

Phone: (865) 354-3000 ext. 4357 (HELP). On campus call 4357 (HELP)

Hours/ Location

Monday - Thursday, 8:00AM - 7:30PM
Friday, 8:00AM - 4:30PM
Harriman: Room D-206
Oak Ridge: Room C-115

Training Videos


Buttons Explained

Hot Desk


Speed Dial

Directory Search and Voice Activation

Phone Book

Email Phone Book

Outlook Voice Access Number

Set Up Voicemail

Additional Voicemail Options

Check Voicemail

Check Voicemail from Email

Thank You

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Roane State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as protected veteran or any other class protected by Federal or State laws and regulation and by Tennessee board of Regents policies with respect to employment, programs, and activities.​​​​​​​ View full non-discrimination policy.

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