Information Technology provides technology and technology support services to Roane State Community College students, faculty and staff. IT strives to provide the most up-to-date technology possible to support the administrative needs and facilitate the teaching and learning mission of Roane State Community College.

Vision: Roane State Community College will be the leading two-year institution within the Tennessee Board of Regents and the State of Tennessee in the use and application of technology.

Mission: The Information Technology Department's mission is:

• To promote an support the productive use of technology and information technology within the College;
• To ensure that the College information technologies are secure, reliable and risk is minimized;
• To Provide cost-effective technologies that meet the needs of the faculty, staff and students of the College; and
• To stay current with technologies in order to identify and provide new products and services that will further the College's goals and objectives.

Information Technology has the following Departments:

• Administrative Systems Department – This office is responsible for Administrative and Academic computing support through the management of the Banner system which includes the Banner Human Recourses and Payroll, Banner Finance , Banner Student Information System, and Banner Self Service modules. They also manage the Payment Gateway, Appworx, ePrint, the Operational Data Store and Electronic Data Warehouse, Webfocus, Banner Document Imaging Suite and Evisions. They are staffed by a Director, systems analyst and programmers.
• Network, Telecommunications and Technical Support Department – This office is responsible for managing and supporting all microcomputers, servers, networking equipment and operating the Help Desk. They manage the Exchange Server (email), all network servers, the Active Directory Server, the Network Attached Storage Server, Voice Over Internet Protocol (VoIP) phones, the IDEA Rooms and all microcomputer labs. The Help Desk provides a single point of contact for all technical support issues.  NTS is also responsible for managing the RaiderNet portal.

Information Technology Services include:

• Maintenance and support of all general computing systems, printers and administrative computing systems.
• Installation and maintenance of all Roane State Community College networks.
• Maintenance of all student microcomputer laboratories.
• Short and long range planning, implementation and maintenance of information technology.
• Provide a technology liaison with the Tennessee Board of Regents Information Technology staff.
• Plan for the regular replacement and upgrade of hardware, peripherals, software and operating systems used by Roane State Community College students, faculty and staff.
• Review emerging technology and trends to assess the impact on Information Technology at Roane State Community College.

For more information, please feel free to contact us at

Roane State Community College
Information Technology Division
276 Patton Lane
Harriman, TN 37748
Ph: 865-882-4560
Email: carrolltd@roanestate.edu