Roane State Community College

• Cyber Incident Reporting
• Data Security E-Course
• Digital Millennium Copyright Act of 1998
• Information Technology Organization Chart
• Password Change Instructions
• Account Request Information for Email, Banner, BDMS, Argos, Snapshot etc.
• Data and Personally Identifiable Information Security Policy (GA-18-08)
• Various Banner Links
• IT Help Desk Information

Information Technology provides technology and technology support services to Roane State Community College students, faculty and staff. IT strives to provide the most up-to-date technology possible to support the administrative needs and facilitate the teaching and learning mission of Roane State Community College.

Vision

Roane State Community College will be the leading two-year institution within the Tennessee Board of Regents and the State of Tennessee in the use and application of technology.

Mission

The Information Technology Department's mission is:

• Support technology by providing up-to-date technology and user-centered information technology and services for the college.
• Secure technology by minimizing risk and ensuring data and information systems are technically sound, secure and reliable.
• Provide technology that meets the needs of students, faculty and staff through standardization and selection of reliable vendors.
• Research technology by identifying and procuring new products and services that will, where practical, both reduce costs and provide for best practices and support the institution’s strategic goals and objectives.

Values

Information Technology will perform its duties following the values here:

• Honesty – Truthful and instilling trust in our actions.
• Integrity – Doing what you say you will do; the right thing, even if no one knows it.
• Respect – Respect for each other; respect for other departments; respect for authority.
• Pursuit of Excellence – In our work and our relationships.
• Customer Satisfaction – Strive to delight our customers by exceeding expectations.
• Customer First – Always put the convenience of our customers before ours. If you don’t know the answer, help them find someone who does. Don’t pass the buck.
• Innovation – Always look for a better way to do things.
• Freedom to fail – Use you initiative to solve problems. It is okay if it does not work, try something else.

Departments

Administrative Systems

The Administrative Systems of Roane State Community College is staffed by a Director, Systems Analyst and Programmers. This department is responsible for Administrative and Academic computing support. This support entails the management of all Banner systems which includes Human Resources, Payroll, Finance, Student Information System, and Self Service modules. The department also maintains and supports the Luminis Portal, Degree Works, UC4, ePrint, Banner Document Imaging Suite, Evisions IntelleCheck, FormFusion, and Argos report writing. Administrative Systems oversees hosted services such as Touchnet Bill Pay, Jagger E-procurement and Strategic Technology Solutions.

Network, Telecommunications and Technical Support

This office is responsible for managing and supporting all microcomputers, servers, networking equipment and operating the Help Desk. They manage the Exchange Server (email), all network servers, the Active Directory Server, the Network Attached Storage Server, Voice Over Internet Protocol (VoIP) phones, the IDEA Rooms and all microcomputer labs. The Help Desk provides a single point of contact for all technical support issues. NTS is also responsible for managing the RaiderNet portal.

Information Technology Services include:

• Maintenance and support of all general computing systems, printers and administrative computing systems.
• Installation and maintenance of all Roane State Community College networks.
• Maintenance of all student microcomputer laboratories.
• Short and long range planning, implementation and maintenance of information technology.
• Provide a technology liaison with the Tennessee Board of Regents Information Technology staff.
• Plan for the regular replacement and upgrade of hardware, peripherals, software and operating systems used by Roane State Community College students, faculty and staff.
• Review emerging technology and trends to assess the impact on Information Technology at Roane State Community College.

For more information, please feel free to contact us at

Roane State Community College
Information Technology Division
276 Patton Lane
Harriman, TN 37748
Ph: 865-882-4548